News & Events
Insync Surveys’ new direction
June 2010 We have proudly announced our refreshed vision, purpose and values. We aspire to become the premier stakeholder survey and consulting specialists in Asia Pacific. Our people live and breathe our new values which will help us to achieve our purpose of helping organisations increase their effectiveness.
Click here for our vision, purpose and values »
Insync Surveys sponsors 2010 Benchmarking Best Practice in Local Government conference
July 2010Insync Surveys is a proud sponsor of the third annual Benchmarking Best Practice in Local Government conference. This event will be held 7 – 8 July 2010 at Novotel Brighton Beach, Sydney.
Visit the conference website »
Four improvements recommended for board chairs
21 May 2010Insync Surveys and Board Benchmarking have today released a study called Chair leadership: An inside look at how well board chairs perform, based on the views of 778 directors who sit on 92 different Australian and New Zealand boards.
The research report looks at eight main issues that relate to the effectiveness of board chairs. Boards and their board chairs have passed just half of these tests.
Mr Nicholas Barnett, Insync Surveys' Chairman, said: "Having an effective board chair is a fundamental prerequisite for having an effective board. An ineffective board chair not only holds back a board, but can also hinder the CEO and the entire organisation."
Read press release »
Read the report (236 KB, PDF) »
Insync Surveys CEO to participate in Vinnies CEO Sleepout
May 2010 Insync Surveys CEO James Garriock will take part in the annual Vinnies CEO Sleepout on Thursday 17 June 2010. The event challenges business and community leaders to experience homelessness for one night, while raising money for the homeless. All money raised goes towards providing services to the homeless Australia-wide. Help the homeless of Australia by making a donation today.
Click here to make a donation »
Visit the Vinnies CEO Sleepout website »
Insync Surveys sponsors 2010 HR Summit
April 2010Insync Surveys is a proud sponsor of the 8th annual HR Summit, Asia Pacific’s leading HR and management event, 28 – 29 April 2010 at Crystal Palace Luna Park, Sydney.
Suppressed demand for new jobs will hit employers
11 March 2010Insync Surveys today hosted a free webinar based on The Insync Surveys Retention Review. The 2010 report, based on 1548 employee responses, predicts a surge in staff turnover as the job market picks up.
Watch the webinar (48 mins) »
Read the report (850 KB, PDF) »
Insync Surveys has made the 2009 BRW Fast 100 list
28 October 2009Insync Surveys, a customer, board and employee survey provider, has been recognised by BRW as one of the fastest growing companies in Australia, based on an average annual turnover rate of more than 47% in the last three years. The BRW Fast 100 list hits newsstands tomorrow.
Read press release »
[to the top]
Marketing and HR leaders' spending outlook
Sydney, 26 August 2009In a recent Insync Surveys market pulse, marketing and HR leaders reveal where they’re feeling budget pain along with their outlook for this financial year.
Read market pulse for marketing leaders »
Read market pulse for HR leaders »
[to the top]
Measuring B2B customer satisfaction doesn’t cut it
Melbourne, 17 August 2009Insync Surveys launches a new tool to measure emotional engagement and loyalty to show the real drivers of profit and growth.
Read press release »
About our new Customer Satisfaction Survey »
[to the top]
Workpower CEO thrilled at winning Best Employer Award
Perth, 30 July 2009 Workpower Incorporated was overjoyed when they won the Best Employer Award for medium sized organisations.
Shane O'Connor their CEO said: "To be recognised as the 2009 Best Employer was something that we didn't dare dream about…we realise and appreciate that this honour was only possible because of WA Business News, Insync Surveys…".
Read Workpower Incorporated's letter to
[to the top]
Bridging the gap between customer satisfaction and loyalty
FREE webinar: Tuesday 1 September 2009 at 12pm AEST
Are your customers satisfied? Our research suggests that the answer to this common question might be: "who cares?" Businesses are fast losing faith in customer research because "satisfied" customers are walking away from established relationships.
After an extensive review of the academic literature combined with in-house research, our CEO James Garriock will discuss the missing link between satisfaction and the real payoffs: profit and growth.
We'll also launch our new Customer Satisfaction Survey that gives organisations a complete picture of their customers' journey.
Western Australia’s 2009 Best Employer Awards
Perth, 30 July 2009Insync Surveys and WA Business News yesterday announced the inaugural winners of the 2009 Best Employer Awards in Western Australia (WA), based on responses of 2169 WA employees.
Read press release »
[to the top]
Preparing to retain talent in the upswing
Melbourne, 15 July 2009 Insync Surveys now benchmarks employees’ reasons for leaving against other organisations in their extensive Exit Survey database.
Insync Surveys CEO James Garriock said: "Many of our clients are using the ceasefire in the war for talent to implement retention strategies. Attrition will be a central problem for industry in coming years as the economy turns up.
"Any organisation without a third party to benchmark exit survey data can be misleading themselves since there are underlying issues which cause a certain amount of unavoidable attrition in all organisations."
Read press release »
[to the top]
Boards need to understand their organisation's key drivers of profitability
Melbourne, 17 June 2009 Strategy development and execution: A boardroom perspective, an Insync Surveys and Board Benchmarking study.
Mr Nicholas Barnett, Insync Surveys' Chairman, said: "Our research shows that only 63% of directors agree their board understands the key drivers effecting their organisation’s performance".
Read press release »
Read the study »
Engagement on a shoestring?
FREE webinar: Wednesday 29 April 2009 at 12pm AEST
Join Insync Surveys as we present our latest employee research on emotional engagement.
Many employee engagement initiatives were designed in the best of times. As the economy slows and money dries up, organisations are also threatened with a downturn in employee engagement.
Join CEO James Garriock and research project manager Dr Marisa Schlichthorst to find out if there are differences in engagement drivers between demographic groups, and the extent to which smart organisations can leverage these differences.
Don’t miss this opportunity to learn what drives emotional engagement in your workforce demographics.
Insync Surveys research shows employees aren’t convinced their organisations recognise and reward performance
Melbourne, 31 October 2008 Nicholas S. Barnett, Insync Surveys chairman, said: “Many organisations aren’t taking basic steps to create a happier and more productive workforce, with up to 78% of employees disagreeing or indifferent about there being effective programs for recognising and rewarding achievements of people in their workplace.
Read press release»
[to the top]
Insync Surveys reveals green wash has biggest impact on 25 to 34 year olds
Melbourne, 29 August 2008 Insync Surveys shows that age has the biggest impact on employees’ expectations of their employer’s environmental performance; with 25-34 year olds holding organisations to a higher standard than younger and older employees. Insync Surveys has asked 14,000 survey respondents how green their employers are.
Read press release»
[to the top]
WA Business News and Insync Surveys partner for the WA Best Employer Awards 2009
Perth, 20 November 2008 WA Business News and Insync Surveys have partnered to launch the WA Best Employer Awards 2009. The market downturn may take the heat off employers in the short term, but the experience in WA over the past few years has shown that workers have more choices about who they work for. Acknowledging this rise in value of an organisation’s brand with its potential workforce, WA Business News and Insync Surveys have launched this new program, closing with a gala luncheon in June 2009. Organisations entering the WA Best Employer Awards participate by engaging in an employee feedback survey, developed by Insync Surveys’ Perth team for the WA business market with a strong emphasis on attraction and retention of valuable employees. Offering staff complete anonymity, the survey will be conducted through Insync Surveys using a scientific and rigorous approach. At the conclusion of the awards a top 20 list will be made public and all participating organisations will receive a detailed report about their business.
For more information go to: www.bestemployers.com.au
[to the top]
Insync Surveys sponsors Benchmarking Best Practice in Local Government Conference
Sydney, 28-29 July 2008 As a major sponsor with significant local government experience, Insync Surveys is chairing the keynote session of the event: 'Developing a best practice culture within a council workforce'. The conference gives local government CEOs and senior managers the opportunity to network and share knowledge to improve performance. Throughout the event, five of Insync Surveys 40+ local government client organisations are presenting.
More Information »
[to the top]
LeasePlan benchmarks performance for over ten years using Insync Surveys’ Employee Opinion Survey
Melbourne, 6 May 2008 LeasePlan has done the Insync Surveys’ Employee Opinion Survey every year since 1995. It now uses the tool in America and the Arab Emirates. LeasePlan Australia’s director of people and business excellence, Di Dale, says: “It looks at what’s important, how we are performing, and what the gap is between those two things,” Dale says. “It guides me to priorities just by the structure of the survey. We work with Insync Surveys because the results are benchmarked against business excellence criteria and against about 100 of their other clients.”
Read this case study (187 KB, PDF) »
[to the top]
New Insync Surveys CEO appointed as firm doubles sales and capacity
Melbourne, 8 January 2008 Benchmarked Stakeholder Survey company Insync Surveys has appointed current Chief Operating Officer James Garriock as its new Chief Executive Officer (CEO). Insync Surveys doubled its sales in 2007 and continues to attract new clients and staff. Outstanding growth will force the company to relocate its Melbourne practice to much larger premises in mid February.
Read the press release (PDF, 59KB) »
[to the top]
Insync Surveys presents at the HR Leadership Asia Pacific Summit 2007
19 – 20 November 2007
James Garriock, Insync Surveys’ Chief Operating Officer, is presenting the latest research into why different
groups of employees leave jobs in the current Australian market. Insync Surveys is a proud gold sponsor at the
November HR Leadership Asia Pacific Summit 2007
More information »
[to the top]
Insync Surveys research shows that nearly 90% of employee turnover is avoidable
24 September 2007 Insync Surveys has released The Insync Surveys Retention Review, a report into why different groups of employees leave organisations in the current Australian market.
James Garriock, Insync Surveys’ Chief Operating Officer, said: “Our research shows that eighty-nine per cent of staff turnover is within the employer’s control but not with a one size fits all approach.”
The study reviewed benchmarkable exit survey data from 1,181 employees
over the last year from 12 Australian-based organisations of 150 to 5,000 employees.
Read the Insync Surveys Retention Review (76 KB, PDF) »
[to the top]
Employee exit research to be released
20 September 2007 We’re proud lunch sponsors at the Strategic Human Resource Forum 2007 on 20 September at Crown Casino, Melbourne.
Over lunch James Garriock, our Chief Operating Officer, will brief the audience on why different employees leave jobs in the current market, based on our extensive exit survey database.
More information »
[to the top]
Ambit Recruitment uses Insync Surveys’ Organisation Alignment Survey to unify and empower employees
4 September 2007 After five years of using the Insync Surveys Organisation Alignment Survey, Ambit Recruitment, a leading recruitment firm, has used the findings to: obtain a competitive boost with improved IT and finance systems, improve talent management, implement better rewards for employees, help staff embrace data integrity and to refine its core strategic focus.
Malcolm Waldock, National Manager – People & Performance, Ambit Recruitment says: “We systematically give
employees a say in how our organisation runs. Our annual Organisation Alignment Survey with Insync Surveys ignites
our strategic planning.”
Read this case study (299 KB, PDF) »
[to the top]
Insync Surveys presents at Information Technology in Aged Care Conference, Melbourne
23-25 July 2007
James Garriock, Chief Operating Officer at Insync Surveys, will discuss how a best practice framework of Board
effectiveness can be applied and measured. In his session, called Board Effectiveness Benchmarking, some
research into the strengths and weaknesses of not-for-profit Boards compared with Boards from the profit sector
will also be revealed.
More information »
[to the top]
Business excellence councils outperform corporate counterparts
Melbourne, 17 July 2007 Insync Surveys, formerly Ambit Insights and Rodski Survey Research, has released benchmarked staff survey results for nine best practice local governments from across Australia.
The group achieved a weighted performance index score of 67.05% compared to private sector organisations with 65.61% and public sector organisations at 64.73%. Weighted performance index scores are overall results and they indicate organisational performance that is closer to best practice based in the seven categories in Insync Surveys’ Employee Opinion Survey.
Read the press release (PDF, 76KB) »
Conducting Employee Surveys in China
11 May 2007
With the growth of the Chinese economy and endeavours by global organisations to build businesses in China,
discovering “what Chinese employees think” has received increased attention.
Read this case study (266 KB, PDF) »
[to the top]
Insync Surveys sponsors iNet Australia 2007 National Conference, Melbourne
29 April–1 May 2007 Insync Surveys is proud to sponsor iNet’s National Conference: Essential Questions for Schools and Communities: to transform today for tomorrow. The event will identify tools and processes for achieving educational transformation so schools become exciting places in which to learn and teach while preparing students for life in a globally engaged Australia.
Delegates will hear about Insync Surveys’ Education Insync,
the internationally acclaimed survey tool designed specially for the educational sector, which shows what needs
to be done to bring staff to the point where real change can be made.
More information »
[to the top]
ELTHAM College of Education uses our Education Insync staff survey for educational transformation
20 April 2007 Dr David Warner, the ELTHAM’s CEO/Principal and author of the book Schooling for the Knowledge Era, selected Insync Surveys’ Education Insync to define its schools issues and give direction in terms of strategy and tactics.
“We’re creating an organisation where people love being involved in what we do. It’s about getting to the essence of our organisation and its relationships. We want a school that knows itself, where people are inspired by our direction and integrity. Insync Surveys’ Education Insync has helped us do this.”
Read this case study (397 KB, PDF) »
[to the top]
Insync Surveys launches 2006 library results:
CAUL hits an all time high
5 April 2007 Insync Surveys, formerly Ambit Insights and Rodski Survey Research, has launched CAUL members’ 2006 Library Client Survey results that feature a five year all time high in client satisfaction and library quality scores.
Felicity McGregor, University Librarian, University of Wollongong said: “The Insync Surveys Library Client Survey has gained recognition as one of the few benchmarked surveys in the higher education sector and has been used extensively by the Australian Universities Quality Agency in its audits to comment on library performance. Internally, the survey is a vital tool for reporting library performance and measuring improvements over time.”
Read the press release (PDF, 94KB) »
[to the top]
ALSTOM Power Service benchmarks performance to boost customer satisfaction
2 April 2007 ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1000 people during a major power outage.
Peter Bounsall, ALSTOM Power Service’s Executive General Manager Business Systems and Processes, says: “As
part of achieving our loyalty goals, we set out to measure customer satisfaction so we could develop a
path forward to improve our client service delivery capabilities.”
Read this case study »
[to the top]
Emotional Intelligence: Enriching your workplace through positive relationships
21 March 2007
Emotional Intelligence is one of today’s biggest predictors of organisational success. Read
Enriching your Workplace Through Positive Relationships,
a presentation by Dr Erika Szerda.
View this presentation (PowerPoint, 1mb) »
[to the top]
Insync Surveys is a proud supporter of Diabetes Australia – Tasmania’s 2007 Pollie Pedal
2–4 March 2007 Nicholas S Barnett, Insync Surveys’ CEO, rode in this year’s Pollie Pedal to raise funds for Diabetes Australia — Tasmania.
Nicholas S Barnett with other participants of the 2007 Pollie Pedal
Insync Surveys grows its Library Client Survey capabilities with a new appointment
23 January 2007 Insync Surveys, formerly Ambit Insights and Rodski Survey Research, has appointed Michael Samarchi as a Client Relationship Manager to grow its presence in the library sector. He also takes responsibility for the continued success of its 10 year relationship with the Council of Australian University Librarians (CAUL). Read the press release (PDF, 16KB) »
Rapidly expanding survey group now called Insync Surveys
15 December 2006 Insync Surveys is the new name for the stakeholder survey companies formerly known as Ambit Insights and Rodski Survey Research.
Nicholas Barnett, Chief Executive Officer said: “Our new name better reflects our complete range of integrated stakeholder surveys, which is unique in the research and survey industry.”
Read this press release (PDF) »
[to the top]
Corporate culture, not illegal, but very damaging
29 November 2006 AWB had a “closed culture that did not accord with the statements in AWB's code of conduct,” said Mr T Cole.
The Cole report, released yesterday states: “The conduct of AWB and its officers was due to a failure in corporate culture.”
“Legislation cannot destroy such a culture or create a satisfactory one. That is the task of boards and the management of companies. The starting point is an ethical base,” the report says.
Organisational surveys and research, such as those provided by Insync Surveys, can serve as early warning systems for a lack of alignment between values and the day-to-day reality in an organisation.
From the NAB forex crisis to the AWB scandal, lack of measurement, poor measurement and lack of follow up can all be immensely costly to careers, reputations and shareholder returns.
The Cole report says AWB failed to follow the recommendations of consultants in 2000, who encouraged them to survey their ethical culture and foster a transparent environment where employees are encouraged to report incidents, risks and improper conduct.
Mr Cole noted this recommendation as proof that AWB's culture had required attention for many years.
James Garriock, Insync Surveys’ Chief Operating Officer, said: “Employee surveys can be used to reveal underlying issues that can potentially explode into major ethical problems. Organisastions that undertake employee surveys are taking the proactive steps to detect and address unhealthy cultures.”
Cytyc strengthens its edge with Insync Surveys’ Pulse Customer Satisfaction Survey
23 November 2006 Cytyc offers the most widely used technology for cervical cancer screening today and it saw huge value in getting closer to customers with a professional survey despite a stronghold in a niche market.
“To gather meaningful customer feedback, the time came to get our survey process professionally managed,” says Paul Smolders, Cytyc’s Service and Quality Manager.
Read this case study »
[to the top]
New partner: Chris Lonsdale & Associates
13 November 2006
Chris Lonsdale & Associates is a boutique advisory firm and is fast becoming the forward thinkers’ partner of choice for enhancing the performance, effectiveness and wellbeing of both individuals and organisations. With use of Insync Surveys' Organisation Alignment Survey, they help develop powerful competitive advantages. While they’re based in Hong Kong, they can operate virtually anywhere.
Visit www.chrislonsdale.com »
[to the top]
New partner: SIAG
3 November 2006 SIAG is an Australia-wide provider of services for a broad range of employment, human resources and industrial relations issues.
The company has recently become an Insync Surveys distribution partner and uses their leading survey tools to help organisations better understand how they're positioned to meet their goals.
For more information visit www.siag.com.au »
[to the top]
Insync Surveys partners with Win-Win Workplace Strategies
5 October 2006 Win-Win Workplace Strategies is a new distribution partner and is now able to offer Insync Surveys' Organisation Alignment Survey to its clients.
Wendy Lundgaard, Win-Win Workplace Strategies’ director, said: “We help organisations develop a sustainable, committed and productive workforce. By using Insync Surveys’ Organisation Alignment Survey to gather statistically sound intelligence for clients we then assist with all aspects of human capital management — from strategy, workplace environment and culture, to capability, engagement and performance.”
Visit www.win-winws.com.au »
[to the top]
Statistical foundations of Insync Surveys’ Organisation Alignment Survey endorsed
21 September 2006 Dr John Henstridge, principal consultant statistician of Data Analysis Australia, worked with Insync Surveys in 2003 and directed the development of the statistical themes and methods for the analysis and reporting of the Insync Surveys’ Organisation Alignment Survey.
In a letter written to Insync Surveys, Dr Henstridge validated the statistical foundations of the survey.
“When management decides to act, it must be on the basis of real issues and action must be directed at the right parts of the organisation. The Organisation Alignment Survey is a practical, powerful and accurate tool that delivers this guidance to clients,” he said.
Read the letter »
[to the top]
CEO Nicholas Barnett to present at Charted Secretaries Australia event
19 September 2006
Charted Secretaries Australia’s event on 10 October will focus on boosting company performance and growth. Nicholas Barnett, CEO of Insync Surveys, will feature in a panel discussion chaired by Jacqui Walker, BRW’s Emerging Companies Editor. The panel will explore how good governance can benefit midsize enterprises — both private and public companies.
Visit www.CSAust.com for more information on this panel discussion »
[to the top]
New Partner Organisation in California: Glowan
The Glowan Consulting Group offers a unique blend of business professionals to help companies build strong leaders and managers. By focusing on human development, our client companies become more effective at improving sales and profits, identifying new markets, products or services, achieving operational excellence, improving communications, and building effective teams.
Visit www.glowan.com »
[to the top]
New Partner organisation in the UK: PerformWorld
14 August 2006
Perform World provides tools and methodologies to help create world class Shared Service Centres (SSCs). Their approach is focused on aligning SSC and Back-Office delivery teams to an organisation’s strategic objectives. Their integrated programme facilitates an environment of measurable improvement, delivering vastly improved productivity and customer satisfaction.
Visit www.performworld.com »
[to the top]
New partner organisation in the Carribean: SAI
7 August 2006
Strategic Alignment Initiatives provides consulting in the areas of strategic management and strategy execution readiness, with an emphasis on the transformative role of Leadership Development, Human Resource Management, Business Performance Management, Business Process Management, Information Systems Management, Project Management, Corporate Culture redesign, and alignment of resources to strategy.
Visit www.sai.bz »
[to the top]
Organisation Alignment Survey featured in Connexus
Connexus, the magazine for the Credit Unions of Australia, published a case study of Big Sky Credit Union’s use of Insync Surveys’s Organisation Alignment Survey.
Read the Connexus article (PDF, 48KB) »
[to the top]
Insync Surveys’ partner Brian Caldwell Makes Splash in Media
Professor Brian Caldwell — of Insync Surveys Partner Educational
Transformations — has been making a splash in the media lately, following the release of his new book Re-imagining Educational Leadership. The press coverage includes articles in The Herald Sun, The ABC’s 7:30 Report and The Age.
[to the top]
Educational Transformations becomes an Insync Surveys Partner
Educational Transformations Pty Ltd offers a range of services to lead and support efforts to achieve significant, systematic and sustained change in schools and the higher education sector.
www.educationaltransformations.com.au
[to the top]
New partner in Western Australia
The Birchman Group is a pioneering Value Management firm that provides consulting services and solutions to fully realise the value of business and IT investments. Due to increasing demand for their services, Birchman is experiencing rapid international expansion with a substantial consulting base in seven countries.
www.thebirchmangroup.com
[to the top]
Exit surveys taking off
Over a dozen major companies and government bodies have implemented Insync Surveys’ market leading benchmarked Exit Surveys already in 2006, call us for more details, or visit our Entry/Exits page.
More on our Entry/Exit Survey »
[to the top]
Dr Leblanc in the Globe and Mail
18 May 2006 Canadian newspaper The Globe and Mail covers Dr Leblanc’s Board Effectiveness Diagnostic.
Dr Leblanc has partnered with Insync Surveys to create Leblanc Diagnostics.
Read “From the classroom to the boardroom” »
[to the top]
Insync Surveys at the MAV Conference
May 2006 Insync Surveys was invited to present a speech at the Municipal Association of Victoria Local Government Customer Service Forum. The forum addressed senior local government members on the strategies required for a successful council culture that results in a happy community.
James Garriock discussed the research findings of Dr. Stan Rodski, Head of Research at Insync Surveys. The historical body of research spanning over 20 years links community satisfaction with improvements in employee engagement.
The predictive model developed by Dr. Rodski, using data from employee opinion surveys, will allow councils to determine how to breed a positive culture for their employees.
Insync Surveys has generated actionable intelligence for many Victorian and interstate councils who have since escalated their effectiveness and been award winners.
[to the top]
Insync Surveys and Dr. Richard Leblanc Launch Leblanc Diagnostics
Nov 2005 Insync Surveys has teamed up with leading board expert Dr. Richard Leblanc to create Leblanc Diagnostics.
Leblanc Diagnostics aspires to become the global standard in board effectiveness benchmarking.
Leblanc Diagnostics has produced a best practice survey, the Board Effectiveness Diagnostic,
that benchmarks the effectiveness of boards in the public, private, government, and not
for profit sectors: large and small.
Visit
Leblanc Diagnostics for more information »
[to the top]