If your question isn't answered here, please contact us or email your question to: info@insyncsurveys.com.au
Insync Surveys differentiates through our:
In-house surveys have many limitations, including:
Well-designed survey statements help you achieve your survey objectives regardless of the issues your organisation faces. Asking the right questions will help uncover problem areas and confirm your gut feelings. This knowledge can be used for decision making to increase your organisation's performance and profit.
With a 20 year history we've provided stakeholder surveys to some of the largest organisations in Asia Pacific, including: Cathay Pacific, Foster's, Toll, AXA, Medibank Private, WorleyParsons, the New South Wales Department of Community Services, the Victorian Department of Primary Industries, Tourism Western Australia, iiNet, Fairfax Digital, QLD Department of Emergency Services, TT-Line (Spirit of Tasmania), Melbourne Cricket Club, Mission Australia, World Vision, many local councils and most university libraries.
To see what our clients say about us, read their testimonials for each of our products:
Yes. We have the tools and partners to develop surveys in any language. We can collect survey responses worldwide and around the clock, via paper and online forms.
Languages we've developed surveys in include: French, German, Italian, Spanish, Portuguese, traditional Chinese, simplified Chinese, Hindi, Tagalog, Korean, Japanese, Vietnamese and more.
Yes. Once your organisation has established a baseline, we can track the progress of your organisation's results against previous years'.
If you've previously used a survey from another provider, we can incorporate some of the questions of the survey into the current survey. This will be used to draw historical comparisons providing the surveys are of a scale comparable with Insync Surveys' survey rating system.
Yes. We can customise our surveys to better meet your organisation's needs. Examples of what you can do include:
Insync Surveys recommends using a seven-point scale. Seven-point scales are used because they have a clear middle point and there are just two choices between the middle and end points. This is ideal for capturing variations in opinions without presenting too many choices (leading to indecisiveness) or too few (meaning that variation in response is lost).
Most people would regard an average response of 5 on a 7-point survey response scale as good. A consideration of how this average response compares to an external benchmark may however tell us a different story.
For example, survey statements with an average response of 5 can have a benchmark ranking as high as 90 out of 100 (i.e. a very high ranking compared to other organisations), or as low as 15 out of 100 (i.e. a very low ranking compared with other organisations).
Put another way, an organisation that considered a survey statement with an average response of 5 to be good, would be making an inappropriate conclusion if the majority of other organisations responded to the same survey statement with an average of, say, 6.5 on a 7-point scale.
Benchmarking your organisation's responses against similar organisations gives you a baseline for your performance internally and shows where your organisation sits compared to others externally. This will reveal what areas you need to focus on to hit your goals and get ahead of competition.
For people who have varying levels of access to computers, email and telephone, Insync Surveys can administer surveys online, on paper forms, over the telephone and even face-to-face.
Depending on the format of the survey, there are different ways we distribute our surveys.
Online: By providing us with a list of email addresses of survey participants, we have a secure system that sends out all the survey invitations for you, including reminder emails for those who haven't yet completed the survey.
Paper:We're flexible and open to your preferred method of distribution.
All of our online applications are designed to be used by multiple browser platforms, including current and previous versions of Internet Explorer, Mozilla Firefox, Safari, Opera and Chrome. We come across a diverse range of IT environments throughout our work with public, private, educational and not-for-profit organisations and have adapted our technology accordingly. Our surveys do not require respondents to install browser plug-ins or special software to complete a survey. We understand the IT security and management needs of our clients and their diverse stakeholders.
Strong levels of communication are essential to a successful employee or customer survey. Pre-survey communication should explain:
Our survey invitations will reinforce why you are undertaking the research and also have detailed instructions for completing the survey.
Organisations that achieve the best response rates do not to rely on a single method of communication, but use multiple methods. Examples of these include posters, articles in newsletters or e-bulletins, staff briefings, flyers or reminders in payslips.
Research projects that are supported by the CEO of an organisation are far more likely to be taken seriously by participants.
Prizes are also a good way to encourage participation and thank people for their help.
Post-survey communication is also very important. Respondents expect to be informed of the results and subsequent improvement initiatives. Most of our clients involve their CEO or very senior staff in their customer and staff debriefs. Insync Surveys' research experts and organisational psychologists can also attend and support all debriefs; this is particularly valuable to help your audience extract meaning from data.
It's essential to communicate the results of a customer or employee survey, regardless of the outcomes of the survey. Failure to do so can lead to mistrust in an organisation's leaders, negativity towards the survey process, and can undermine any follow-up actions. Survey results are typically reported back to survey participants via presentations, town hall meetings or through electronic or hardcopy notifications.
Organisations that achieve the best traction with customers and employees following a survey have tended to take a multi-tiered approach to responding to the survey results. That is, feedback and initiatives have been communicated to customers face-to-face. Or for employees, the feedback will have been cascaded down through a number of levels (e.g. whole-of-organisation, business unit, work team).
There are many ways to increase your survey response rate.Click here for our list of methods.
There are three main phases of a customer and employee survey project:
Pre-survey phase - we begin with a planning and requirements session. The survey is then customised to suit your needs. It's ready for launch when the online and/or paper form design is approved and when your organisation has finalised survey communications.
Survey administration phase - participants are invited to complete the survey. Your Insync Surveys research project manager will monitor response rates to identify the need for follow up communications. A hotline is available for participants to call if they have any questions.
Post-survey phase - after we close the survey, Insync Surveys will analyse the survey responses, benchmark your results and compile a comprehensive report. The report shows results using tables, graphs and charts. It provides both a high level overview of the results and a detailed breakdown of participants' responses.
A highly qualified research project manager will then conduct a full presentation of the results with your nominated customer group or management team.
Optional services - depending on the product, other support services at additional cost may include but is not limited to: custom analyses, a results bulletin, management education sessions, focus groups, additional presentations, etc.
Here is a summary of the three main phases of a customer and employee survey project and how long it generally takes:
Pre-survey takes approximately four weeks. This phase begins with a planning and requirements gathering session and incorporates all pre-survey communication.
Survey administration typically lasts for two weeks. Throughout this phase, research project managers work closely with the survey facilitator to provide updates on response rates and follow up actions to improve the response. In addition, a hotline is available for participants to call should they have any questions.
Post-survey involves Insync Surveys analysing the survey responses, benchmarking your results (if applicable) and compiling a comprehensive report. This report will be available usually within three weeks after the survey close. A research project manager will then present the results with the nominated customer group or management team.
A univariate rating scale involves a single quantitative rating for each survey statement. The most common type of univaritate response assesses agreement with a particular survey statement. For example, to what extent do you agree with the statement that "senior leaders are respected".
Univariate rating scales are used in some of the following Insync Surveys products: Organisation Alignment Survey, Customer Satisfaction Survey.
A bivariate rating scale on the other hand involves two quantitative ratings for each survey statement or question. The most common type of bivariate response assesses both "importance" and "performance" in relation to a survey statement. For example, how important is "financial accountability" to you and how is the organisation performing in terms of "financial accountability".
The difference between the importance and performance is called the "gap". The gap measures the difference between the importance of an issue to an organisation and the performance of the organisation. If the performance of the organisation in relation to an issue is rated significantly lower than the importance, it signifies an area for improvement.
Bivariate rating scales are used in some of the following Insync Surveys products: Employee Opinion Survey, Entry Survey, Exit Survey, Library Client Survey.
Depending on the type of survey required, the following is a guideline to how often a survey should be conducted:
If your question isn't answered here, please contact us or email your question to: info@insyncsurveys.com.au
