Employee Opinion Survey
The Employee Opinion Survey gives your organisation a measure of employee attitudes across a range of cultural and performance areas. We've been enhancing this tool for more than 20 years.
The latest version of the Employee Opinion Survey obtains employee feedback on a core set of over 50 statements. They cover aspects of employee engagement, job satisfaction, communication, employee development, supervisor skills, empowerment and quality management. They fall into the following categories of organisational best practice:
- Leadership and innovation - measures if direct managers are providing recognition and feedback to staff, whether change is led by senior management and if the organisation’s structure supports its goals
- Strategy and planning processes - measures employee involvement in planning, whether they understand why changes are made and if teams have sufficient resources to achieve goals
- Data information and knowledge - measures the use of relevant data in decision making and if knowledge is shared between groups
- People - measures if employees are satisfied with their job, have appropriate pay and conditions, work life balance, career opportunities and a safe work environment
- Customer and market focus - measures if employees are in tune with customer needs and satisfaction levels and if they believe customers get value for money
- Processes, products and services - measures the level of quality management and continuous improvement
- Business results - measures if work areas are achieving goals and if employees are aware of overall organisation performance
Benchmarking
For greater perspective, the core statements on the Employee Opinion Survey are benchmarked. We use results from a sample of comparable organisations in our international benchmark database. Our benchmark databases have more than 750,000 employee responses.
It's difficult to understand the meaning of scores in your employee survey without benchmarking. For example, a person reading results for a leadership statement on a non-benchmarked survey may think an average response of 5 on a one to seven scale is good. However, if the benchmark tells you that an appropriate average response is actually 6.22 then a score of 5 suggests there may be an issue.
Results
Your report will feature the top five areas requiring improvement to encourage employee engagement. Your quantitative findings will be backed up by qualitative information gathered in "free text" questions that encourage employees to describe any issues. Your report will contain performance measures such as overall employee satisfaction, a weighted performance index score and a best practice scorecard.