Aged Care

Meeting the opportunities and challenges

Aged care services benefit over one million Australians and this number will continue to grow as our population ages rapidly. The aged care industry is facing many opportunities and challenges, including rapidly increasing demand, changing patterns of disease and health issues, increased emphasis on independent living, increasing consumer expectations and decision making power, and tightening of the labour market.

Continuous improvement and innovation through employee and client engagement

Providing quality aged care with a focus on continuous improvement requires capable employees who have a strong client focus. Client facing employees can only perform effectively when they are supported by good leadership, efficient processes, a client centric culture and adequate systems and resources.

Gathering systematic and strategic client, resident and relative feedback will assist you in improving your services, help improve quality standards and provide confidence to your executive team and board that you are understanding and meeting the needs of your clients.

How Insync can help

Insync partners with over 30 aged care and community services organisations to gather, integrate and respond to client and employee feedback.

We use a variety of approaches including surveys, interviews, focus groups and action planning. Partnering with a research organisation like Insync has many advantages: better use of your limited resources, clear and concise reporting, valid and reliable survey instruments, comparisons with other organisations and confidence in the results.

We help our aged care and community services clients address four key challenges:

Understanding and meeting the needs of clients, residents and family members via voice of the client research, defining the client promise and building a client centric culture
Attracting and retaining employees via employee entry and exit research, and enhancing the organisation's employee value proposition
Engaging and aligning employees with the organisation's purpose via employee engagement surveys, alignment and engagement surveys, research and action planning
Ensuring sustainability via leadership team effectiveness, governance and strategy research and facilitation

Some organisations we've partnered with

Discover how Insync can make a difference your organisation

Our dedicated team is passionate about helping aged care organisations move beyond compliance and regulation towards continuous improvement and innovation.

Our industry research

The 5 drivers of client centricity - a blueprint for the NFP sector on how to measure and improve client centricity
Mission and Market: embedding identity and purpose to survive and prosper in the new NFP paradigm - research that provides NFP executives with insights into real life challenges and proven strategies for embedding a strong identity and purpose in their organisations.
Growing organisational effectiveness and sustainability in the NFP sector
HR challenges and triumphs in the NFP sector
Employee retention - a critical enabler of aged care and community services organisations
Men's Sheds in Australia - effects on physical health and mental wellbeing (research study for beyondblue in the public domain)

Other industry research

Aged care in Australia: Part I - Policy, demand and funding (ARC Centre of Excellence in Population Ageing Research paper)
Aged care in Australia: Part II - Industry and practice (ARC Centre of Excellence in Population Ageing Research paper)
Trends in Aged Care Services: some implications (Australian Productivity Commission research paper)