Aged care services benefit over one million Australians and this number will continue to grow as our population ages rapidly. The aged care industry is facing many opportunities and challenges, including rapidly increasing demand, changing patterns of disease and health issues, increased emphasis on independent living, increasing consumer expectations and decision making power, and tightening of the labour market.
Providing quality aged care with a focus on continuous improvement requires capable employees who have a strong client focus. Client facing employees can only perform effectively when they are supported by good leadership, efficient processes, a client centric culture and adequate systems and resources.
Gathering systematic and strategic client, resident and relative feedback will assist you in improving your services, help improve quality standards and provide confidence to your executive team and board that you are understanding and meeting the needs of your clients.
Insync partners with over 30 aged care and community services organisations to gather, integrate and respond to client and employee feedback.
We use a variety of approaches including surveys, interviews, focus groups and action planning. Partnering with a research organisation like Insync has many advantages: better use of your limited resources, clear and concise reporting, valid and reliable survey instruments, comparisons with other organisations and confidence in the results.
We help our aged care and community services clients address four key challenges:
Our dedicated team is passionate about helping aged care organisations move beyond compliance and regulation towards continuous improvement and innovation.
Contact us today to learn more about how we can help.