Community services

Making a difference

Over 900,000 people work in the community services sector to make a difference - helping disadvantaged people deal with difficult circumstances and building a fairer society.

But community services organisations and NFPs are facing many changes and challenges as they compete for funds and strive to deliver measurable outcomes.

Delivering your mission through employee and client engagement

Addressing complex social issues requires skilled employees who have a strong client focus. Front line employees can only perform effectively when they have the organisational support they need, including good leadership, efficient processes, a client centric culture and adequate system support. Community services organisations can no longer be run largely on passion and good will.

How Insync can help

Insync partners with over 50 leading community services and NFP organisations to help them improve their effectiveness and sustainability, demonstrate the impact of programs and secure funding.

We use approaches including surveys, robust research frameworks, and consulting and action planning.

We help our community services and NFP clients address four key challenges:

Attracting and retaining employees via employee entry and exit research, and enhancing the organisation's employee value proposition
Engaging and aligning employees with the organisation's purpose via employee engagement surveys, alignment and engagement surveys, research and action planning
Understanding and meeting the needs of clients via voice of the client research, defining the client promise and building a client centric culture
Ensuring sustainability via leadership team effectiveness, governance and strategy research and facilitation.

Some organisations we've partnered with

Discover how Insync can make a difference your organisation

Our dedicated community services practice team is passionate about helping organisations achieve their mission and improve organisational effectiveness.

Our industry research

The 5 drivers of client centricity - a blueprint for the NFP sector on how to measure and improve client centricity
Mission and Market: Embedding identity and purpose to survive and prosper in the new NFP paradigm - research that provides NFP executives with insights into real life challenges and proven strategies for embedding a strong identity and purpose in their organisations.
Growing organisational effectiveness and sustainability in the NFP sector
HR challenges and triumphs in the NFP sector
Employee retention - a critical enabler of community services organisations
Men's Sheds in Australia - effects on physical health and mental wellbeing (research study for beyondblue in the public domain)