In healthcare, our research, knowledge and 15 years' experience is second-to-none. We have managed and implemented research projects along with patient and employee surveys for a range of brands across Asia Pacific; brands including Astra Zeneca, Johnson & Johnson Medical, Victorian Managed Insurance Association (VMIA), St. Vincent's Health, Olympus and the Department of Health, just to name a few.

Our experience working with over 100 clients across the health sector include:

  • Government departments
  • Community health
  • GP practices
  • Hospitals
  • Health insurance
  • Healthcare associations
  • Medical device companies
  • Pharmaceutical companies

Examples of our work include:

  • A patient satisfaction research program accredited by the RACGP to monitor patient experience in primary health practices across Australia
  • Online patient satisfaction monitors
  • Various research programs with medical technology, exploring the needs and experiences of clinicians and market testing new products
  • Numerous employee engagement, 360 degree and entry/exit surveys for public health services.

Our national healthcare partnerships include:

  • MTAA (Medical Technology Association of Australia)
  • AMA (Australian Medical Association)
  • RACGP (Royal Australian College of General Practioners)
  • RANZCOG (The Royal Australian and New Zealand College of Obstetricians and Gynaecologists) 
  • AAPM (Australian Association of Practice Managers)
  • ASMI (Australian Self Medication Industry)
  • Medicare Locals
  • beyondblue
  • Private hospital groups
  • Health insurance providers

We provide value to our healthcare clients using two proprietary tools:

Patient Satisfaction Survey

Our Patient Satisfaction Instrument (PSI) was developed in Australia in consultation with Australian practice managers, GPs and patients. It has since been approved by the Royal Australian College of General Practioners (RACGP) as one of the preferred accreditation tools for measuring patient satisfaction. It provides a comprehensive understanding of patient views of a practice. It also shows how the practice performs against other practice results in our vast database. This provides a practice with a list of priorities and suggestions on how to improve those aspects of a general practice.

Insync is proud to be the Preferred Research Partner
of the Australian Association of Practice Management (AAPM).

Safety Climate Survey

The goal of measuring safety climate is to continuously seek ways to minimise patient harm which may result from the processes of healthcare delivery. Our Safety Climate Survey promotes a dynamic, conscious culture of safety in which actions are taken towards reducing harm or risk to the patient. Our in-depth work with the Victorian Managed Insurance Authority (VMIA) - a Statutory Authority established by the Victorian Managed Insurance Authority Act 1996  and is a successor in law to the former State Insurance Office - has resulted in a set of industry-standard guidelines for measuring patient safety.

Our Healthcare partners include:

Monash Health          GMHBA          JJM logo          Eastern Health      

Epworth Healthcare         Peninsula Health        RDNS       WA Health

Healthy Australia

Healthy Australia began with the realisation that people's evaluation of the healthcare services they consume is affected by their health and their attitudes to their health.

The first Healthy Australia survey was launched online in August 2007. Completed by over 9,000 Australians, Healthy Australia 2007 sought to understand how Australian's health and attitudes to their health affected their use and evaluation of a wide range of healthcare services.

Analysis of the results of Healthy Australia 2007 saw the birth of a set of 8 health personalities based on:

  • Vitality - feeling healthy and having enough energy
  • Control - wanting to be healthy and actively trying to prevent illness
  • Inquisitiveness - seeking out health information and feeling confident when using it

These were introduced to the world in Montreal in October 2008 where a paper describing their development was accepted at the ESOMAR World Congress.

Since then, Healthy Australia has grown to become an ongoing research program that is conducted every year.  Its purpose has also grown.

Healthy Australia seeks to understand how Australian's health and attitudes to health affect their health behaviours (e.g. smoking, diet and exercise) as well as their use of health services (such as pharmacists and general practitioners) and information sources.

Healthy Australia also provides an opportunity for Insync to stay abreast of Australian's views of health issues and health reform.

For further information regarding Healthy Australia feel free to email your request at: 

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To request your RACGP-accredited patient survey order form, email our PSI Research Consultants at 
or  freecall 1800 143 733.

Download our latest fact sheet on the benefits of partnering with Insync for the patient feedback component of your accreditation. Download the fact sheet here.

Download our latest research paper Lifting your practice's clinical and financial performance here.

  PSI research paper

You can also download our published article, The Benefits of Patient Feedback, which appeared in Issue 4 (2014) of 'The Practice Manager' - the official publication of the Australian Association of Practice Management (AAPM). Download the published article here.

             PSI article


For more information on how to minimise patient harm in the hospital environment, email one of our Safety Climate Consultants at or contact us on(03) 9909 9209.


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