Retail

In the current low growth environment retailers are finding it increasingly difficult to achieve their financial goals. Our research highlights that engaged employees are the key to increased customer loyalty for Australian retailers. Engaged employees consistently meet their customers' needs, ensuring retailers achieve their financial goals and are more sustainable over the long term.

This belief in the power of employee engagement is further supported by Insync's  Profitable Growth Cycle ™. Having partnered with many retail and quick service restaurant organisations, we believe that lessons from our Profitable Growth Cycle can help tackle the following retail sector challenges:

  • Committing to investing in employees - without passionate and committed employees a retailer is unlikely to create the exceptional retail experience today's consumers demand
  • Understanding clicks and bricks- getting the right balance between in-store and online presence and ensuring they work in harmony to drive sales
  • Prioritising productivity and innovation - without efficient, integrated systems your employees will not be able to serve your customers effectively
  • Developing an Employee Value Proposition (EVP) - a story that explains who you are and encourages a variety of career options to develop a flexible and committed workforce

Insync provides research and best practice knowledge in retail to ensure you are effectively engaging with your employees and/or franchise partners. Our benchmark employee engagement database exceeds 1.5 million responses, giving us the ability to provide context and deep insights when interpreting the results of your employees. We personally conduct debriefs and give insights based on our research and industry experience and assist clients with focus groups, action planning and change management. Our flexible client portal also allows in depth analysis of differences between store locations and brand, as well as employee age, length of service and job level.

Our partnerships have challenged retailers to think differently by helping them understand and apply the links between employee engagement, customer engagement, productivity and innovation.
 

Organisations we've helped

Jeanswest   Sportscraft   Country Road| employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview

 Reliance Petroleum      SABA   QSRH  Kathmandu

Country Road Group   Federation Centres

Top | employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview

 

send-an-enquiry | employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview     contact-us | employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview

Latest news

The ARA Retailer features our CEO discussing Leadership Accountability - why management must set the precedent

Discover 4 steps to inspire our Gen Y employees as featured in The ARA Retailer

  Read our client testimonials | employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview

Join our mailing list