In the current low growth environment retailers are finding it increasingly difficult to achieve their financial goals. Our research highlights that engaged employees are the key to increased customer loyalty for Australian retailers. Engaged employees consistently meet their customers' needs, ensuring retailers achieve their financial goals and are more sustainable over the long term.
This belief in the power of employee engagement is further supported by Insync's Profitable Growth Cycle ™. Having partnered with many retail and quick service restaurant organisations, we believe that lessons from our Profitable Growth Cycle can help tackle the following retail sector challenges:
Insync provides research and best practice knowledge in retail to ensure you are effectively engaging with your employees and/or franchise partners. Our benchmark employee engagement database exceeds 1.5 million responses, giving us the ability to provide context and deep insights when interpreting the results of your employees. We personally conduct debriefs and give insights based on our research and industry experience and assist clients with focus groups, action planning and change management. Our flexible client portal also allows in depth analysis of differences between store locations and brand, as well as employee age, length of service and job level.
Our partnerships have challenged retailers to think differently
by helping them understand and apply the links between employee
engagement, customer engagement, productivity and innovation.