We've partnered with many clients recently who have truly
embraced the challenge of becoming a customer
centric organisation. Many have a deliberate change agenda to
ensure that customer needs feature prominently in every area of
their business. It's not an easy thing to do when there are
competing priorities and messages, but our six
essential steps to customer centricity will guide you on
Our other articles include:
is a choice - boards, CEOs and leadership teams need to
take full responsibility for shaping, forming and adapting an
organisation's culture. It's a big statement but our experience
tells us it is true.
- 4 ways to RAMP
up your employee engagement - if you are serious
about creating a better place to work and becoming more customer
centric, effective and profitable then you need to RAMP up your
- Five ideas to combat
unconscious bias - as humans we have many unconscious biases.
Our leadership decisions are also subject to them. Our roundtable
uncovered five great ideas to better understand and tackle
- Recognition is a gift
- few things can be as demotivating for employees as not
being thanked or recognised when it's warranted.
Read all our newsletter articles here.