Our Patient Satisfaction Instrument (PSI) is approved for use in practice accreditation under the RACGP's 4th edition standards.
Practice accreditation is stressful and occupies valuable time of busy practice staff. We help to lighten the load and help you to improve the quality of the services you provide to your patients.
It's now easier and more cost-effective to engage Insync to coordinate the patient feedback component of your accreditation process, from commencement to completion.
By engaging Insync, you will receive:
All reports show your results benchmarked against the pooled results of all practices that have completed PSI.
Simply decide which program suits your needs - AGPAL or GPA accreditation - then simply email our PSI Research Consultant at firstname.lastname@example.org and we'll send you all the relevant order forms to get you started.
We can also provide a variety of additional services to help
develop your practice.
Our patient survey, known as the Patient Satisfaction Instrument (PSI) was developed in Australia solely for Australian general practices. It's development involved:
The third version of PSI was developed in close consultation with the RACGP and was endorsed by their National Expert Committee Standards for General Practice in August 2009.
PSI (v4) was then refined to meet the requirements of the RACGP's 4th Edition Standards and approved by the College's Patient Feedback Advisory Committee (PFAC) in May 2011.
Following the revision of the RACGP's Patient Feedback Guide in September 2012, our current version of PSI (v5) has now been further refined and approved by PFAC (December 2012).
Our current version of PSI incorporates the wealth of feedback which has been provided by practices that completed PSI (v4). Refinements include:
For more information please contact us on (freecall) 1800 143 733, via email at email@example.com or simply review our FAQs