Aligning staff in tough times is essential for Australian air Express

In a rapidly evolving and competitive market such as freight and logistics, an equally rapid capacity for response is mandatory, especially when that market is facing uncertain economic times. AaE's general manager, human resources Dominic Andreacchio says his business has already noticed the impact of the changed economic conditions on AaE's operations, and suspects that the business has not felt the worst of it yet.

Surveying staff to get buy-in and raise the bar

Three years ago AaE partnered with Insync Surveys to run the Organisation Alignment Survey, and since then the survey process has become a key element in ensuring that staff are aligned with the business' directions and goals, which is essential in tough times.

"We have made a quantum leap from being the rough-and-ready transport operation that we were when we first started to being a more sophisticated logistics solutions company that puts the customer first," says Dominic.

"I had used other organisational surveys before but they were fairly general, rather than linking back to the employees' alignment to organisational strategy and their performance against that strategy," Dominic says.

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