Research

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How to discover and bring to life your Customer Value Proposition

How to discover and bring to life your Customer Value Proposition

May 2016It's a customer's world. Few people would argue that for organisations to survive, they must underst more...

Research paper: Lifting your practice's clinical and financial performance

Research paper: Lifting your practice's clinical and financial performance

October 2015In the rush to complete the accreditation process, while juggling the everyday demands of running a  more...

New research: The 5 people drivers of the Profitable Growth Cycle

New research: The 5 people drivers of the Profitable Growth Cycle

September 2013In the current low growth environment, very few organisations are succeeding in consistently growing more...

Employee and customer white paper: Meshing customer & employee research

Employee and customer white paper: Meshing customer & employee research

February 2008This white paper explores the benefit to organisations of integrating employee and customer research more...

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