Customers will often tell other people about your organisation's shortcomings long before they tell you. If your organisation relies on long term, high value relationships then a customer feedback survey should form part of your annual planning cycle.
With our survey, research and consulting services we help you understand how your customers feel throughout the customer engagement lifecycle.
For more information CLICK on the customer
survey product in the diagram below.
We also tailor customer surveys to work around your specific requirements and/or organisational guidelines. Typically, a well-planned and managed customer survey should take approximately 8-10 weeks.
We offer a variety of customer survey options.
If you want short, sharp and regular customer feedback we can customise a customer survey for you. You can monitor your Net Promoter Score (NPS) and a few other key areas quarterly or monthly more...
Our flagship online customer survey is based on our researched client experience framework. It provides a comprehensive overview of your client's opinions, your divisions and your account managers with survey transcripts. We can tailor the survey to be over the phone or as a customer pulse more...
A custom survey designed to monitor the satisfaction of your members. We work with you to gain the information you need to retain and increase your membership base more...
Insync's customer surveys, research and consulting can help your organisation increase profitablility and growth by measuring customer perceptions of:
Unhappy clients will vote with their wallet and give you less business, or vote with their feet and leave you.
The panic surrounding the potential loss of a large client is often the impetus for a customer survey. However, a customer survey should be embedded in to the annual planning cycle for the following reasons:
Having a clear understanding of the outcomes from your customer survey project is very important.
You can expect the following from your customer survey project:
Contact us for more information