Customer Advocacy NPS research

Insync can help you deeply embed a culture of listening and adapting to your customers' needs. Our extensive research shows that listening and adapting to customers' needs is one of the business habits that differentiates high performance organisations from low performance ones.

Many of our customer research projects integrate Net Promoter Score* (or NPS) measurement, a well researched and accepted measure of customer advocacy. * Net Promoter is a registered trademark of Satmetrix Systems, inc., Bain & Company and Fred Reichheld