Customer Advocacy NPS research
Insync can help you deeply embed a culture of listening and
adapting to your customers' needs. Our extensive research shows
that listening and adapting to customers' needs is one of the
business habits that differentiates high performance organisations
from low performance ones.
Many of our customer research projects integrate Net Promoter
Score* (or NPS) measurement, a well researched and accepted measure
of customer advocacy. * Net Promoter is a registered trademark of
Satmetrix Systems, inc., Bain & Company and Fred Reichheld
