We've heard it all before right? To be competitive and stay ahead of the game, organisations must be customer centric. Our research shows that listening and adapting to customers' needs is one of the business habits that differentiates high performance organisations from low performance ones.
Our experience also tells us that organisations must go beyond simply measuring customer experience (CX) and embed customer centricity into their organisational DNA until it becomes a way of life.
The development of a truly customer focused organisation requires a well-designed, evidence based CX program that helps drive accountability for key customer outcomes.
If you would like your own CX Measurement Framework, please send us an enquiry or contact:
Tony Salvage, Managing Director - Sydney
Phone: +612 8081 2026
Email: tsalvage@insyncsurveys.com.au