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Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceUnderstand your members’ needs and make improvements to outperform their expectations.
Talk to us todayIf a primary focus of your organisation is to win and keep members, exceeding member expectations is fundamental. To be successful, your organisation needs to be member driven and must understand your members’ needs.
Best practice organisations, particularly those in the B2B space, research member issues regularly.
Insync can help your organisation better understand the drivers of satisfaction and identify targeted opportunities for improvement and growth. We can also measure the performance of key competitors against your organisation.
The Membership Satisfaction Survey identifies members’ priorities against your organisation’s performance.
The survey encompasses a core set of survey items that measure issues essential for member service excellence, such as:
We recommend that telephone-based interviews be also used to supplement web based and/or paper surveys. This boosts response rates and the depth of data collected. Additionally, many organisations view their Membership Satisfaction Survey as a marketing exercise and want to ensure the process is professional and hassle free.
We always treat your member contact list with the utmost level of confidentiality and integrity.
Explore the nuances of redeveloping or reviewing your Local Government Community Vision. Find clarity and guidance here.
Unlock the full potential of your employee survey results with exclusive insights on effective action planning principles.
A relatively new term, deliberative engagement places people that are close to, or affected by, decision-making closer to those decisions. Learn more here.
Good questions get good responses. Use our employee engagement survey questions for your next round of surveys & learn about the benefits of engaged employees.
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