Membership Satisfaction Survey

If a primary focus of your organisation is to win and keep members, exceeding member expectations is fundamental. To be successful, your organisation needs to be member driven and must understand your members' requirements.

Best practice organisations, particularly those in the B2B space, research member issues regularly.

Insync can help your organisation better understand key members' satisfaction and areas of frustration. We can identify targeted opportunities for improvement and growth. We also measure the performance of key competitors against your organisation.

Membership Satisfaction Survey

The Membership Satisfaction Survey identifies members' priorities against your organisation's performance.

The survey encompasses a core set of survey items that measure issues essential for member service excellence, such as:

  • communication
  • focus
  • timeliness
  • innovation
  • image
  • quality, and
  • perceived value.

We recommend that telephone-based interviews be also used to supplement web based and/or paper surveys. This boosts response rates and the depth of data collected. Additionally, many organisations view their Membership Satisfaction Survey as a marketing exercise and want to ensure the process is professional and hassle free.

We always treat your member contact list with the utmost level of confidentiality and integrity.

Consulting

Our core purpose is to help organisations achieve sustainable high performance. We offer a number of core consulting services, including action planning to interactive focus groups.

Insync's registered psychologists and research experts have the knowledge and experience to help organisations become more effective. We work with all our clients from start to finish to ensure projects are successful.

Our research project managers provide insights based on their technical and industry experience that guide post survey improvement initiatives. 

Customer survey articles

Discover our range of customer survey and consulting services: