Patient experience

Build the patient-consumer relationship throughout the health care journey

Transforming the care experience and delivering safe, high-quality, patient-centred care requires continuous evolution of practices and processes to meet patient needs.

Insync works with Press Ganey to provide their Patient Experience solutions which enable comprehensive patient feedback to understand preferences, prioritise opportunities to reduce suffering, and turn insights to action with best practices and expert support.

The importance of measuring patient experience

Support consumer choice
Improve consumer acquisition, advance brand reputation and drive patient loyalty.

Engage patients to understand needs
Ask the right questions at the right time to understand key drivers of experience across the patient journey.

Prioritise improvement opportunities
Leverage meaningful insights, drive performance improvement, and connect caregivers with patient feedback.

Transform the experience
Align leadership and convert insights into action.

The latest research in patient experience

Read the latest industry insights and research from Press Ganey.

Learn more

Amanda Byers and Terry Grundy lead our highly experienced team supporting Press Ganey solutions. Over the last 20 years, they have led many large scale research and data collection programs for large and small healthcare corporations in Australia, New Zealand, Indonesia, the Philippines and China.