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Talk to us today about how we can help you deliver safe and person-centred care to older Australians.
Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceHelping Aged Care providers deliver quality, person-centred care to older Australians.
Talk to us todayToday, the Aged Care sector supports 1.3 million elders. By 2022 it will support 1.5 million and by 2039 approximately 3.3 million.
The scale of demand, along with significant structural disruption across the sector, is placing significant pressure on providers’ operations and financial performance. Providers are transitioning from block funding to consumer-based care, adjusting to significant regulatory changes, a Royal Commission, and balancing clients who want to remain in their home, with a funding model that rewards morbidity.
Many providers are struggling to align their internal operations and workforce with a client focused culture. Some are becoming financially unsustainable. This is despite Commonwealth expenditure that is projected to increase from $20.5b 2019, to $25.4b by 2023.
Consumer expectations and preferences have changed, including beliefs about ageing, the wish for greater choice, and expectations regarding safe, consistent and high-quality care. The shift towards a more consumer-centric model is in step with changing consumer dynamics more broadly.
The time is right for aged care providers to design service delivery based on deeper and actionable consumer insights to attract and retain customers based on their preferences.
Our purpose is to help aged care providers deliver safe and person-centred care to older Australians. We do this by helping you engage more effectively with all your stakeholders. We know we are successful when we see our clients improving their EBITDA, occupancy rates and service hours, reduce churn, resourcing costs, and reportable incidents.
We focus on four key outcomes that will drive your success:
We paint a picture of the strength of alignment with your strategic vision and goals, as well as give insight to what’s driving engagement.
Increase your organisation’s overall performance with our expert insight into areas needing improvement and advice from our specialist aged care team.
When we partner with you, you’ll get access to market leading, customised benchmarks, where we can compare your organisation against others.
The Alignment and Engagement framework will give you the confidence to drive real strategic change.
The transition to a consumer directed environment is revealing key capability gaps, and misaligned skills and competencies. Particular problem areas include:
Beyond aged care, we provide help and support to a number of differing industries. Some of those include:
Talk to us today about how we can help you deliver safe and person-centred care to older Australians.
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