In healthcare, our research, knowledge and 15 years' experience are second-to-none. We have managed and implemented research projects along with patient and employee surveys for a range of brands across Asia Pacific; brands including Astra Zeneca, Johnson & Johnson Medical, Victorian Managed Insurance Association (VMIA), St. Vincent's Health, Olympus and the Department of Health, just to name a few.

Press Ganey logo

We are now the exclusive licensee of Press Ganey in Australia and New Zealand. Press Ganey is a leading provider of patient experience management, performance analytics and strategic advisory solutions for healthcare organisations. With nearly 30 years of experience, Press Ganey's mission is to help health care organisations reduce patient suffering and improve clinical quality, safety and the patient experience. 

Our experience working with over 100 clients across the health sector include:

  • Government departments
  • Community health
  • GP practices
  • Hospitals
  • Health insurance
  • Healthcare associations
  • Medical device companies
  • Pharmaceutical companies

We offer a range of services to the health sector:

  • Voice of the Patient - the simple way to collect patient feedback for your practice accreditation
    • Easy to complete with flexible options to suit your practice's needs
    • Leading edge survey design and technology platform
    • Practical insights for improving your practice and service to patients
  • Safety Climate SurveyOur highly-regarded Safety Climate Survey (SCS) provides feedback on your hospital's safety climate as viewed by your staff across six key areas
  • Online patient satisfaction monitors
  • Various research programs with medical technology, exploring the needs and experiences of clinicians and market testing new products
  • Numerous employee engagement, 360 degree and entry/exit surveys for public health services.
  • Press Ganey solutions, including:
    • Patient Voice - a comprehensive approach to improving the total patient experience
    • Point of Care - captures timely patient feedback from a mobile device, to take immediate actions for improvement
    • Doctor and Employee Voice - measures levels of engagement within the healthcare organisation, through the voice of doctors, nurses, employees and volunteers

Our national healthcare partnerships include:

  • MTAA (Medical Technology Association of Australia)
  • AMA (Australian Medical Association)
  • RACGP (Royal Australian College of General Practioners)
  • RANZCOG (The Royal Australian and New Zealand College of Obstetricians and Gynaecologists) 
  • AAPM (Australian Association of Practice Managers)
  • ASMI (Australian Self Medication Industry)
  • Medicare Locals
  • beyondblue
  • Private hospital groups
  • Health insurance providers

Some organisations we've partnered with

Monash Health         GMHBA          JJM logo          Eastern Health      

Epworth Healthcare                Peninsula Health                RDNS              WA Health

Discover how Insync can make a difference your organisation

Our dedicated healthcare practice team is passionate about helping health organisations achieve their goals and improve organisational effectiveness.

Contact us today to learn more about how we can help.

Top | employee survey | staff survey | employee engagement | customer survey | 360 feedback | exit interview



To place your order, email our PSI Research Consultants at 
or freecall 1800 143 733.

Download our latest fact sheet on the benefits of partnering with Insync for the patient feedback component of your accreditation. Download the fact sheet here.

Download our research paper Lifting your practice's clinical and financial performance here.

  PSI research paper