AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.
Even a mature safety system must include processes for ongoing improvement... this case study examines how AE Smith used safety culture to challenge the status quo.
Discover how AE Smith implemented our Safety Culture & Engagement survey to increase employee engagement and better understand the "human factors" affecting their safety performance. Read about some surprising key findings and the business initiatives that followed.