Most Practice Managers tell us that they only conduct patient feedback surveys because it is a requirement of practice accreditation. In the rush to complete the accreditation process while juggling the everyday demands of running a busy practice, they rarely find the time to reflect on the results and consider how they might improve the quality of services their practice provides.
This is a missed opportunity. Using patient feedback to guide
improvements in your practice can improve the
quality of care you provide and the financial performance of your practice.
This research paper, Lifting your practice's clinical and financial performance will give you the opportunity to reflect on the results obtained from 76,871 patients who have completed Insync's Patient Satisfaction Instrument (PSI) in the waiting rooms of 671 Australian general practices.
We hope that this will help you reflect on ways you can use patient feedback to improve the performance of your practice.
here to download our new
"Lifting your practice's clinical and financial performance"