Insync's Voice of the Patient offering is the simple way to collect patient feedback for your practice accreditation. Practice accreditation is stressful and occupies the valuable time of busy practice staff. Let us lighten the load and help you improve the service you provide your patients.
Voice of the Patient is Insync's survey tool and method for Australian General Practices. Our survey tool and method are applicable to RACGP's 5th edition standards. Insync will provide you with all the tools you need, support you in the process, and provide you with a summary report of results and recommended actions (which you provide to AGPAL or your accreditor as part of practice accreditation).
With a Voice of the Patient order you will receive:
We will process your order within 48 hours of receipt (see below for how to order). You'll then receive the tools to get started with the feedback process for both online and on paper.
You'll need to collect 30 completed surveys per full-time equivalent (FTE) GP at your practice. So if you have 4 FTE GPs, you'll need to return 120 completed surveys to us.
Once we receive the number of required completed surveys, we guarantee a two week turnaround to get the report back to you.
Download an order form and send it back to us by email or fax.
Or you can call or email our Voice of the Patient helpline and request an order form.
Phone: 1800 143 733
If you have any further questions, check out our FAQs or ask our friendly staff.
Insync is proud to be the Preferred Research Partner of the Australian Association of Practice Management(AAPM).