Voice of the Patient - patient feedback for your practice accreditation.

  • Easy to complete with flexible options to suit your practice's needs
  • Leading edge survey design and technology platform
  • Practical insights for improving your practice and service to patients

Insync's Voice of the Patient offering is the simple way to collect patient feedback for your practice accreditation. Practice accreditation is stressful and occupies the valuable time of busy practice staff. Let us lighten the load and help you improve the service you provide your patients.

What is Voice of the Patient?

Voice of the Patient is Insync's survey tool and method for Australian General Practices. Our survey tool and method are applicable to RACGP's 5th edition standards. Insync will provide you with all the tools you need, support you in the process, and provide you with a summary report of results and recommended actions (which you provide to AGPAL or your accreditor as part of practice accreditation).

What tools will I get to help with the process?

With a Voice of the Patient order you will receive:

  • The tools you need to facilitate the survey - PAPER and ONLINE methods, poster template, survey dropbox, check-list and patient information form, reply-paid envelope for completed surveys
  • Management of the data entry/analysis process
  • A dashboard summary report with identified areas for improvement and recommended actions
  • An online interactive report for self-analysis

How long should the process take?

We will process your order within 48 hours of receipt (see below for how to order). You'll then receive the tools to get started with the feedback process for both online and on paper.

You'll need to collect 30 completed surveys per full-time equivalent (FTE) GP at your practice. So if you have 4 FTE GPs, you'll need to return 120 completed surveys to us.

Once we receive the number of required completed surveys, we guarantee a two week turnaround to get the report back to you. 

How do I place an order with Insync and get started?

Download an order form and send it back to us by email or fax.

VoP order form

Or you can call or email our Voice of the Patient helpline and request an order form.

Phone: 1800 143 733

If you have any further questions, check out our FAQs or ask our friendly staff.

Insync is proud to be the Preferred Research Partner of the Australian Association of Practice Management(AAPM).


Place an order today

VoP order form