The not-for-profit (NFP) sector is experiencing change at a rate that is equal to, or faster than, many othersectors of the economy. One of the many areas of change relates to funding and personalisation of services. Clients of NFP organisations now have more choice and empowerment than ever before.
To survive and prosper in this environment, NFP organisations must be client centric - putting clients at the centre of their thinking, planning and decision making.
Our latest research paper The 5 drivers of client centricity highlights five drivers for building and sustaining a client centric organisation, and shares practical ideas to be more responsive to the needs and expectations of clients.