Patient surveys

Voice of the Patient - patient feedback for your practice accreditation.

  • Easy to complete with flexible options to suit your practice's needs
  • Leading edge survey design and technology platform
  • Practical insights for improving your practice and service to patients

Insync's Voice of the Patient offering is the simple way to collect patient feedback for your practice accreditation. Practice accreditation is stressful and occupies the valuable time of busy practice staff. Let us lighten the load and help you improve the service you provide your patients.

What is Voice of the Patient?

Voice of the Patient is Insync's survey tool and method for Australian General Practices. Our survey tool and method are applicable to RACGP's 4th and 5th edition standards. Insync will provide you with all the tools you need, support you in the process, and provide you with a summary report of results and recommended actions (which you provide to AGPAL/GPA as part of practice accreditation).

What tools will I get to help with the process?

With a Voice of the Patient order you will receive:

  • The tools you need to facilitate the survey - PAPER and ONLINE methods, poster template, survey dropbox, check-list and patient information form, reply-paid envelope for completed surveys
  • Management of the data entry/analysis process
  • A dashboard summary report with identified areas for improvement and recommended actions
  • An online interactive report for self-analysis

How do I place an order with Insync and get started?

Download an order form and send it back to us by email or fax.

AGPAL accreditation           GPA accreditation

Or you can call or email our Voice of the Patient helpline and request an order form.

Phone: 1800 143 733

If you have any further questions, check out our FAQs or ask our friendly staff.

Insync is proud to be the Preferred Research Partner of the Australian Association of Practice Management (AAPM).



To place your order, email our PSI Research Consultants at 
or freecall 1800 143 733.

Download our latest fact sheet on the benefits of partnering with Insync for the patient feedback component of your accreditation.  Download the fact sheet here.


For more information on our Safety Climate Surveys for hospitals, email one of our consultants at or contact us on (03) 9909 9209.